The "Quality Improvement Training Manual," produced by the Genetic Services Section of the Washington State Department of Health in 1996, provides an overview of the issues related to quality improvement in a managed care environment. This training manual includes definitions, key words and concepts, relevant issues and learning exercises to assist you in the development and implementation of a quality improvement plan in today's health care market.

Quality Improvement Training Manual (PDF: 2.2MB / 102 pages) quality.pdf

Portable Document Format (PDF) files are suitable for distributing highly formatted documents, e.g., the IRS 1040 Tax Form, through the Internet. PDF files are created using the Adobe Acrobat package and read using the freely available Adobe Acrobat Reader http://www.adobe.com/prodindex/acrobat/readstep.html.

By section:

• Table of Contents (PDF: 132KB / 5 pages) qintro.pdf

• Section I (PDF: 66KB / 6 pages) qsec1.pdf

• Section II (PDF: 83KB / 10 pages) qsec2.pdf

• Section III (PDF: 83KB / 8 pages) qsec3.pdf

• Section IV (PDF: 1.4MB / 41 pages) qsec4.pdf

• Section V (PDF: 149KB / 14 pages) qsec5.pdf